Primary healthcare centers (PHCs) are a critical element of any effective healthcare system. They serve as the foundation of public health, providing the first point of contact for individuals seeking medical attention and playing a crucial role in preventing, diagnosing, and managing a wide range of health issues.

​The importance of PHCs lies in their accessibility. Located within communities. This proximity makes healthcare more accessible to populations such as the elderly, children, and families. 

PHCs offer a wide range of services provided by a Team Based Care led by Family Physicians and qualified nurses, as well as doctors from different specialties, which are based on the most important principles:

1. Effective care: Ensuring that healthcare delivery is efficient and impactful. 

2. Accessibility: Facilitating access to services, whether in-person or virtually.

 3. Continuity of Care: Maintaining a close and ongoing relationship between the individual and their healthcare team. 

4. Patient Satisfaction: Enhancing the patient experience to achieve high levels of satisfaction. 

5. Ccomprehensive care: Ensuring the availability of preventive, primary and specialized care for the individual and the community, 

6. Integrative care: Identifying the individual’s need and developing the care plan with his medical team​

The PHC services include, but are not limited to:

 1. Urgent Care: We provide emergency services for urgent cases 24/7 across multiple healthcare centres within the cluster , in addition to centres offering extended services.

 2. Family Medicine

 3. Paediatrics

 4. Prenatal Care 

5. Dentistry and Oral Health

 6. Obstetrics and gynaecology 

7. Psychiatry 

 8. General Surgery

 9. Internal Medicine

10. Dermatology

 11. Ophthalmology 

12. Rheumatology 

13. Palliative Care 

14. Retinal Screening for Diabetic Patients using Artificial Intelligence

 15. Physical Therapy 

16. Radiology and Medical Imaging

 17. Medical Laboratories and Tests

​Additionally, we offer remote medical consultation services through:

Virtual Clinics: Patients can conduct direct medical consultations using audio and video calls with doctor

Telemedicine Services: Patients can communicate with family doctors via text messages to monitor their health and receive medical advice. We provide services through the (Sehaty) app, allowing patients to book medical appointments remotely, manage their health and view their lab results.

These services contribute to achieving the goals of Vision 2030 by proactively providing care, improving health outcomes, and reducing costs to the health system through the following:

1. Preventive Care: PHCs are at the forefront of preventive health services, including vaccinations, screenings, and health education. By focusing on prevention, PHCs help reduce the incidence of chronic diseases like diabetes and hypertension, which are often managed more effectively when detected early.

2. Maternal and Child Health: Primary healthcare centers are vital for providing prenatal and postnatal care, immunizations, and monitoring the growth and development of children. They play a significant role in reducing maternal and infant mortality rates, which is a critical measure of a country’s health system effectiveness.

3. Basic Medical Treatment: PHCs are equipped to handle common illnesses and injuries, providing treatments for conditions like respiratory infections, gastrointestinal issues, and minor injuries. This level of care helps reduce the burden on secondary and tertiary hospitals, allowing them to focus on more complex cases.

4. Health Education: Through health promotion and education initiatives, PHCs empower individuals to make informed decisions about their health. This includes education on hygiene, nutrition, family planning, and chronic disease management.

5. Referral Services: When a patient requires more specialized care, PHCs serve as the link between the community and higher-level healthcare facilities. They ensure that patients are referred to the right place, minimizing the risk of complications from delayed treatment.

6. Community Engagement: PHCs often work closely with local communities, understanding their specific health needs. This relationship allows PHCs to tailor their services effectively, ensuring that healthcare delivery is relevant to their health needs

Primary healthcare centers are indispensable to the health and wellbeing of communities. these centers will improve overall health outcomes, reduce healthcare disparities, and create a more equitable and efficient healthcare system.​